Who handles your request
Quote requests submitted on this site are handled by Charter Jet One, the air charter broker that operates Empty Leg Alerts. That includes empty-leg alert requests and charter quote requests. When this policy says “we” or “us”, it means Charter Jet One acting for Empty Leg Alerts.
What we collect
We only collect what you give us through our forms, plus a few technical details that arrive with every request:
- Contact details: your name, email address and phone number.
- Trip details: airports or cities, dates, flexibility, trip type, number of passengers and anything you add in the notes.
- Referrer and campaign tags: the page that sent you to us and any campaign tags in the link you followed, such as utm_source, utm_medium and utm_campaign.
- Your marketing choice: whether you ticked the box to receive occasional offers.
We do not ask for payment details through this website.
Why we use it
- To answer your request: to find aircraft, check availability and send you options with an all-in price.
- To arrange and support a flight you decide to book, including the charter agreement with the operating carrier.
- With your consent, to send occasional empty-leg offers and updates by email. You can withdraw that consent at any time.
By requesting an alert or a quote, you agree to be contacted about that trip by email, phone or text.
Who we share it with
We share your details only as needed to quote and arrange your trip:
- With aircraft operators, including the operating carrier for your flight, so they can confirm availability, prepare the charter agreement and fly the trip.
- With service providers that help us run our business, such as email and hosting providers, under instructions to protect your information.
- Where the law requires it, for example to comply with aviation, tax or security rules.
We never sell your personal information.
How long we keep it
We keep request details for as long as we need them to respond to you and to arrange and support any flight you book. Where you have booked a flight, we keep the records the law requires us to keep. If you asked for marketing emails, we keep your email address for that purpose until you unsubscribe or ask us to stop.
Your rights
You can ask to see the personal information we hold about you, to correct it, or to delete it. To make a request, reply to any email you receive from us or send a note through the quote form. We may need to confirm your identity before acting on a request, and we may keep information the law requires us to retain.
Cookies and analytics
This website does not use cookies beyond what is essential for it to work, and it does not use analytics or advertising trackers. We do not build a profile of your browsing.
Children
This website is not intended for children, and we do not knowingly collect personal information from anyone under 16. Travel for minors is arranged with a parent or guardian.
Changes to this policy
If we change how we handle personal information, we will update this page and its effective date. Significant changes will be explained here before they take effect.